Are you a buyer looking to leave feedback for a seller? Read our article on leaving feedback for sellers. Was this article helpful for you? Related help topics See other articles in: Selling Seller Performance.
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Remain Calm. If you are upset or otherwise emotionally charged, step away from the issue until you are able to communicate with the other party amicably. Once one side responds aggressively a positive outcome is unlikely for anyone.
Sellers are only given the option to leave positive feedback with a comment or simply refuse to leave feedback at all. Unpaid transactions are resolved and recorded through the Resolution Center, so while you're unable to leave negative details on the buyer's profile, you can rest assured that unpaid item violations count against and limit a buyer's shopping abilities on Ebay.
Since any negative feedback left by a buyer charged with a non-selling violation is removed by Ebay, you don't need to fear repercussions for a resolution ruled in your favor as a seller.
Access the feedback portal by logging in to your Seller page on Ebay. You'll notice a "Leave Feedback for Buyer" link on the same line as your sold item's title. Navigate to one of these sections to begin. Select the appropriate rating and add comments about your transaction. Click "Leave Feedback " to save and submit your feedback. Feedback left for buyers cannot be changed once submitted. Go to " Purchase history. Click the "Leave Feedback " button next to the item you would like to rate the service you received.
Add your rating for the categories displayed and any comments you might have for the seller. Click "Leave Feedback" at the bottom of the form to save. Feedback can be changed or updated later if needed, though you'll need to contact the seller. Buyers and sellers can dispute feedback ratings if they believe they have been given poor ratings unfairly.
Disputing a rating requires users to complete a dispute form to detail the reasons they believe the rating was unfair or inaccurate.
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